Help Desk and Call Management Software, Hardware, Services and Research Papers - KnowledgeStorm Manufacturing Execution System

Manufacturing Execution System

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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

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Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 25, 2012 - (Free Research) Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes.

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CCNA-Level Troubleshooting by Global Knowledge

November 22, 2010 - (Free Research) This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.

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